by Telecommedic | Jul 22, 2014 | Agents, Bill Leutzinger, Calling All Agents, General, Telecom, TelecomMedic, Telecommunications
Whose responsibility is what? I have noticed that Customer Service at most of the carriers we work with has been on a downward spiral lately. While I cannot control the staffing trends of different carriers, I do often ponder exactly who should be responsible when a...
by Telecommedic | May 20, 2014 | Agents, Bill Leutzinger, EoC, Ethernet, High Speed Internet, Internet, MPLS, Telecom, TelecomMedic, Telecommunications
Telnes is a company that has created quite a buzz lately. As you all know, I keep my ear to the ground and investigate any new vendor before I recommend them to a customer. I recently had some of my students at DePaul University dig into them for an extra credit...
by Telecommedic | Mar 25, 2014 | Agents, Dark Fiber, Data Networks, Direct Representatives, Direct Reps, Ethernet, Fast E, High Speed Internet, Internet, Master Agencies, Master Agency, Partners, Telecom, TelecomMedic, Telecommunications, X4 Solutions
TelecomMedic Success Story Recently it has occurred to me that many of my blogs have focused on issues that I think can and should be improved within the Agent to Vendor/Master business model. However, it occurred to me that I haven’t spent nearly enough...
by Telecommedic | Feb 4, 2014 | Agents, Bill Leutzinger, Commissions, Dark Fiber, Data Networks, Direct Representatives, Direct Reps, EoC, Ethernet, Fast E, Fiber, General, Gig E, High Speed Internet, Internet, Master Agencies, Master Agency, MPLS, Partners, quota, Sub Agent, Telecom, TelecomMedic, Telecommunications
Have you ever sat back and wondered who exactly is the customer in the Vendor/Agent/Client model? Let’s break this down into what I think is very simple. We have an End Consumer, an Indirect Agent and a Vendor. The Agent’s world consists of bringing the Vendor and...
by Telecommedic | Apr 25, 2013 | Agents, Bill Leutzinger, carrier revenue commitment, Commissions, Dark Fiber, Data Networks, Ethernet, Fast E, General, Gig E, High Speed Internet, Internet, Master Agencies, Master Agency, MessageBroadcast, MPLS, Octopus Effect, Partners, quota, Sub Agent, Telecom, TelecomMedic, Telecommunications, VARs, Windstream, X4 Solutions
Master Agencies—To Commit or not to Commit? At the end of last year, Curt Allen of X4 Solutions had a great discussion going on his LinkedIn page, and I thought it was a great idea for a blog, as people seem to be on both sides of the fence. Basically, the discussion...
