Pick Up The Phone!

Why is so hard to pick up the phone? We have moved into a world where everyone wants to communicate via email and no one wants to pick up the phone. Maybe I am just “old school” but that does not seem to work most of the time. I recently went back and forth with...

Dark and Lit Fiber – How much do you know?

Dark and Lit Fiber – How much do you know? Many of us have seen the 60 Minutes interview with Michael Lewis the Author of “Flash Boys.” Some of us have read the book, and many out there have no idea what the whole High Frequency Trading thing is all about. I am...

Watch out for the money grab!

Watch out for the money grab! Customers, please please please make sure you look over your first bill from any Vendor. As a matter of fact, please send them to TelecomMedic to check out. While I am at it check every bill that is more than 5% off the norm. The...

What to do with Lazy Reps?

What to do with lazy reps? A while ago I wrote a blog asking “Who is the customer?” In our world of the Indirect Channel it works like this… I go find a customer. I give my customer pricing for 3 or 4 different Vendors. My customer decides who they...

Excuse Me: Who exactly is the customer here?

Have you ever sat back and wondered who exactly is the customer in the Vendor/Agent/Client model? Let’s break this down into what I think is very simple. We have an End Consumer, an Indirect Agent and a Vendor. The Agent’s world consists of bringing the Vendor and...