What to do with Lazy Reps?

What to do with lazy reps? A while ago I wrote a blog asking “Who is the customer?” In our world of the Indirect Channel it works like this… I go find a customer. I give my customer pricing for 3 or 4 different Vendors. My customer decides who they...

Contracts 101

Contracts 101 – Do You Know What is in Your Vendor Contracts? Agents, are you noticing a rise in the one-sided nature of many Vendor contracts? I am constantly surprised when looking at new Vendors that we want to bring into our portfolio of offerings. I go...

What TelecomMedic Does!

What TelecomMedic does! Recently a friend commented that some day he wanted me to explain exactly what I do for a living. I have heard this before and thought it might be a great topic for my next blog. So here we go… Back in the early 2000’s I started WRL...

Why do I have to learn so many different systems?

Why do I have to learn so many different systems? Something has definitely been eating at Gilbert Grape. Recently, I have noticed that most Vendors and Masters want me to learn their unique online ordering and quoting systems. When I request pricing, I get an email...

TelecomMedic Success Story

TelecomMedic Success Story Recently it has occurred to me that many of my blogs have focused on issues that I think can and should be improved within the Agent to Vendor/Master business model.  However, it occurred to me that I haven’t spent nearly enough...

Excuse Me: Who exactly is the customer here?

Have you ever sat back and wondered who exactly is the customer in the Vendor/Agent/Client model? Let’s break this down into what I think is very simple. We have an End Consumer, an Indirect Agent and a Vendor. The Agent’s world consists of bringing the Vendor and...