What to do with Lazy Reps?

What to do with lazy reps? A while ago I wrote a blog asking “Who is the customer?” In our world of the Indirect Channel it works like this… I go find a customer. I give my customer pricing for 3 or 4 different Vendors. My customer decides who they...

Contracts 101

Contracts 101 – Do You Know What is in Your Vendor Contracts? Agents, are you noticing a rise in the one-sided nature of many Vendor contracts? I am constantly surprised when looking at new Vendors that we want to bring into our portfolio of offerings. I go...

Why do I have to learn so many different systems?

Why do I have to learn so many different systems? Something has definitely been eating at Gilbert Grape. Recently, I have noticed that most Vendors and Masters want me to learn their unique online ordering and quoting systems. When I request pricing, I get an email...

TelecomMedic Success Story

TelecomMedic Success Story Recently it has occurred to me that many of my blogs have focused on issues that I think can and should be improved within the Agent to Vendor/Master business model.  However, it occurred to me that I haven’t spent nearly enough...

Excuse Me: Who exactly is the customer here?

Have you ever sat back and wondered who exactly is the customer in the Vendor/Agent/Client model? Let’s break this down into what I think is very simple. We have an End Consumer, an Indirect Agent and a Vendor. The Agent’s world consists of bringing the Vendor and...

Master Agencies–To Commit or not to Commit?

Master Agencies—To Commit or not to Commit? At the end of last year, Curt Allen of X4 Solutions had a great discussion going on his LinkedIn page, and I thought it was a great idea for a blog, as people seem to be on both sides of the fence. Basically, the discussion...