Pick Up The Phone!

Why is so hard to pick up the phone? We have moved into a world where everyone wants to communicate via email and no one wants to pick up the phone. Maybe I am just “old school” but that does not seem to work most of the time. I recently went back and forth with...

Dark and Lit Fiber – How much do you know?

Dark and Lit Fiber – How much do you know? Many of us have seen the 60 Minutes interview with Michael Lewis the Author of “Flash Boys.” Some of us have read the book, and many out there have no idea what the whole High Frequency Trading thing is all about. I am...

TelecomMedic Success Story

TelecomMedic Success Story Recently it has occurred to me that many of my blogs have focused on issues that I think can and should be improved within the Agent to Vendor/Master business model.  However, it occurred to me that I haven’t spent nearly enough...

Excuse Me: Who exactly is the customer here?

Have you ever sat back and wondered who exactly is the customer in the Vendor/Agent/Client model? Let’s break this down into what I think is very simple. We have an End Consumer, an Indirect Agent and a Vendor. The Agent’s world consists of bringing the Vendor and...