by Telecommedic | Oct 21, 2014 | Agents, Bill Leutzinger, Calling All Agents, Direct Representatives, Direct Reps, General, Internet, Lines from Leutzy, Master Agencies, Master Agency, Sub Agent, Telecom, TelecomMedic, Telecommunications, Uncategorized, X4 Solutions
What TelecomMedic does! Recently a friend commented that some day he wanted me to explain exactly what I do for a living. I have heard this before and thought it might be a great topic for my next blog. So here we go… Back in the early 2000’s I started WRL...
by Telecommedic | Sep 18, 2014 | Agents, Bill Leutzinger, Uncategorized
Shawn and I got back from our semi-annual trade show in New Orleans last week and I found a few things interesting that I would like to share with all of you. First, hosted/cloud PBX looks like it is here to stay. I stayed away from it for a while simply because I...
by Telecommedic | Aug 19, 2014 | Agents, Bill Leutzinger, Calling All Agents, Direct Representatives, Direct Reps, General, Lines from Leutzy, Master Agencies, Master Agency, Partners, Sub Agent, TelecomMedic, Telecommunications, Uncategorized
Why do I have to learn so many different systems? Something has definitely been eating at Gilbert Grape. Recently, I have noticed that most Vendors and Masters want me to learn their unique online ordering and quoting systems. When I request pricing, I get an email...
by Telecommedic | Jul 22, 2014 | Agents, Bill Leutzinger, Calling All Agents, General, Telecom, TelecomMedic, Telecommunications
Whose responsibility is what? I have noticed that Customer Service at most of the carriers we work with has been on a downward spiral lately. While I cannot control the staffing trends of different carriers, I do often ponder exactly who should be responsible when a...
by Telecommedic | May 20, 2014 | Agents, Bill Leutzinger, EoC, Ethernet, High Speed Internet, Internet, MPLS, Telecom, TelecomMedic, Telecommunications
Telnes is a company that has created quite a buzz lately. As you all know, I keep my ear to the ground and investigate any new vendor before I recommend them to a customer. I recently had some of my students at DePaul University dig into them for an extra credit...
