Message Broadcast

The best example that most people understand is a banking solution. Chase Bank is one of their largest customers. If you bank with them this explanation will be simple. The customer goes on line and chooses how they would like the bank to communicate with them under many different circumstances. If your balance falls below a certain amount, or a direct deposit hits, or a charge of over $500.00 was made on your credit card, would you like an automated voice call, an email, or a text? You can even use a combination of them.

Another example is a doctor’s office who has someone call to remind patients of their appointments. Rather than someone sitting down for an hour and making phone calls, the patient can opt in and decide what automation they want, a phone call, an email message, or a text message, thus allowing the employee to tend to more important tasks.

The real voice Interactive Voice Response (IVR) is by far and away the most technologically advanced product they offer. It actually has a conversation with you. It is difficult to describe, but we suggest you give it a try, we promise you will be impressed. To hear an example of this solution dial 1-800-myapple (692-7753) and listen to what Message Broadcast did for Apple.

Current signature customers of Message Broadcast include JP Morgan Chase, Bank of America, Wells Fargo, Apple, AT&T, and Verizon, just to name a few. The options of what can be done are endless. But, call center deflection can often times save a company more money than what the service costs.