Contracts are Contracts

Has anyone else noticed that customers are looking for more and more ways out of a contract?  They all want a 3 year price with a month to month contract.  This is how Wikipedia defines contract: A contract is an exchange of promises between two or more...

Communication Breakdown!

I heard this famous Led Zeppelin song recently and it made me think about what is going on in our business and in our society in general. Lately it seems to me that everyone has forgotten how to communicate. I think this just might be one more thing we can blame on...

The Blog Is Up and Running

All, it looks like we have the blog up and running on our website.  Everything before this was a re-post of what I had done on the Phone + web site.  Everything from here on out will be new and fresh.  I hope you all enjoy it and look forward to your...

100% of Nothing is Nothing

Lately I realize that price, ethics and long-term viability of residual commissions seem to be the hottest issues on everyone’s mind. So, I thought I would give you my initial thoughts on the topics to get everyone ready for the upcoming show. Price: When do you sell...

Hidden Charges Out of Control

My company prides itself on letting our customers know exactly what hidden charges are included on their bill. We take the extra time to make sure each proposal lays out EUCL, PICC, LNP, etc. However, it has recently been brought to my attention that this entire tax...

Selling On Price

There has been a lot of talk in the industry about selling on price. Sometimes it really annoys me when vendors tell me not to sell on price. Likewise, it can infuriate me when I read an article written by some “suit” or “ccs” telling me how selling on price is always...