About Us
WHAT WE DO
•
CUSTOMER FOCUS
•
OUR PROCESS
•
CONTINUED SUPPORT
•
REFERENCES
 What We Do
TelecomMedic was formed
by telecommunications
professionals to help
consumers understand the
ever-changing and often
complex
telecommunications
industry. We know
that most companies
don't have full-time
employees dedicated to
Voice,
Internet & Data, or Video
needs...and that's why
we're here.
TelecomMedic was created
to help companies
understand what they
have and what they need.
We are here to explain
the hidden costs that
frequently “pop up”
after contracts are
signed. With our
help, companies will
never have any hidden
surprises and will be
informed of all
potential costs prior
to signing any contract.
The best feature of
TelecomMedic's
consulting services is
they are provided
completely
free-of-charge.
We get paid by the
vendors, so all of our
work has no cost to the
consumer. This
business model provides
us the incentive to find
our clients the best
and least expensive
options. We
are able to do this in
part, due to the fact
that we represent over
30 different
telecommunications
Voice
& Data carriers that
provide us with a
complete and unbiased
pool of resources to
supply our clients with
customized solutions .
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 Customer Focus
Having well over 15
years of industry
experience, we
understand the many
challenges that
customers face.
Among the most
frustrating: a
sales representative
that disappears after
the initial sale.
Direct sales reps are
typically paid to bring
in your business, not to
maintain it. Sign
a contract, and you
become a second-tier
customer who waits on
tech support's help
line.  Some
companies have
post-sales
representatives that try
to up-sell you later,
but they rarely
communicate with the
original rep, creating
even more frustration
since they're not
familiar with your
unique needs.
That, coupled with the
common issue of high
turn-over among sales
reps, makes it
impossible to sustain a
consistent relationship.
TelecomMedic provides a
single, unbiased
point-of-contact for all
of your needs, and our
business model
encourages them to
actively maintain your
account. Whereas,
the direct sales rep is
trying to sell you their
product, we are selling
the solution you need,
independent of vendor
pressures.
Therefore, we never to
try to force a square
peg into a round hole.
We make sure that you
always have the optimal
service and support,
while maintaining the
best possible price.
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Our Process
Let's say that you want
to buy a
T1 line to the
Internet.
Traditionally, you would
meet with several
companies and get
multiple quotes.
With TelecomMedic, you
simply contact us, and
we do the leg work,
providing you with those
same quotes. We
will detail the
strengths and weaknesses
of each provider, and
explain any hidden costs
allowing you to make a
fully informed decision
before signing
any contract.
Another difference is
our quote process takes
24-48 hours.
Unlike other similar
companies, we don't
utilize an automated
quote process, as these
tools contain
fundamental intrinsic
biases. A few
examples in particular:
they are not tailored to
your unique business
needs, and they do not
consider vendor
promotions.
TelecomMedic, on the
other hand, get quotes
directly from the
provider and always make
sure you get the best
prices. We also
know when to buy certain
services to take
advantage of known
industry quotas and the
like.
This, combined with our
in-depth knowledge of
each vendor, will help
our clients find the
optimum solution at the
lowest cost.
 With
us, you also have a
choice: you can
directly contact
TelecomMedic or
the vendor at any time.
Many companies providing
similar services require
their customers to
contact them for support
issues (and charge
them). We leave
this decision up to you,
but many times we can
expedite solutions based
on the fact we work with
so many businesses, we
tend to stay on
the radar for all our
vendors, providing
quicker and better
service to our clients
than they could get on
their own.
TelecomMedic is
committed to ensuring
our process gives
companies an extra level
of support, and that
they are getting the
same--if not
better--pricing as they
would from a direct
sales team (if a team
even exists) all at
NO COST
to you.
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Continued Support
After the
partnership has been established,
TelecomMedic's job is only just beginning.
We make sure that you're completely informed
about the installation details, and we
guarantee that we will be there for you 24/7
to ensure that implementation and ongoing
maintenance issues are handled as well and
as quickly as possible.
 We
want to retain you as a customer, so we are
100% committed to excellence and customer
support. If you ever have
questions about your bill, your service, or
your contract, we will
walk you through the issue step-by-step, no
matter how big or small.
The
bottom line is that we will always be
there for you--before, during, and after
the sales process. Just give us a try, and
we're certain you will come back again and
again. <BACK TO TOP>
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